Quick Reference Guides


These guides are designed to break down single moving topics, like understanding your weight allowance or filing a claim, into a simple, easy-to-read format. You can download, save, or print these materials to build your own moving binder, ensuring you have the official rules right at your fingertips throughout your entire relocation. Browse the topic guides below to find exactly what you need.

ViewTitleDescriptionPublication Date
 Customer Satisfaction SurveysCustomer Satisfaction SurveysThe Customer Satisfaction Surveys Fact Sheet provides information about when and how you can share your feedback, the importance of completing your surveys and how your answers help ensure moving companies incorporate quality customer service.5/15/2026
 Mold and Your Personal PropertyMold and Your Personal PropertyThe downloadable Mold and Your Personal Property Fact Sheet provides information about what to do when mold is discovered during the shipping process.5/15/2026
 Containerization of Your Personal PropertyContainerization of Your Personal PropertyThe downloadable Containerization of Your Personal Property Fact Sheet provides information about containerizing and crating household goods shipments for safe transport.5/15/2026
 Inventory Your Personal PropertyInventory Your Personal PropertyA good inventory shows what you’re shipping, the location of contents, and the condition your item is in. This fact sheet will help ensure your household goods inventory is accurate.5/15/2026
 Lithium BatteriesLithium BatteriesThe Lithium Battery Fact Sheet provides clarification on lithium batteries or items containing lithium batteries and shipment information for personal property.5/15/2026
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