Quick Reference Guides


These guides are designed to break down single moving topics, like understanding your weight allowance or filing a claim, into a simple, easy-to-read format. You can download, save, or print these materials to build your own moving binder, ensuring you have the official rules right at your fingertips throughout your entire relocation. Browse the topic guides below to find exactly what you need.

ViewTitleDescriptionPublication Date
 7-Day Scheduling Window7-Day Scheduling WindowLearn more about the 7-day window for scheduling your move in this downloadable 7-Day Scheduling Window Fact Sheet. Find examples of how to calculate your 7-day window, customer service contacts and more.5/15/2026
 Appointing an Agent for Your MoveAppointing an Agent for Your MoveThe Appointing an Agent for Your Move guide explains how to authorize a trusted person to manage your shipment when you are unavailable. This guide covers the required legal documents for the process and details the key responsibilities an agent has, such as overseeing the movers and signing official paperwork.5/15/2026
 Containerization of Your Personal PropertyContainerization of Your Personal PropertyThe downloadable Containerization of Your Personal Property Fact Sheet provides information about containerizing and crating household goods shipments for safe transport.5/15/2026
 Customer Satisfaction SurveysCustomer Satisfaction SurveysThe Customer Satisfaction Surveys Fact Sheet provides information about when and how you can share your feedback, the importance of completing your surveys and how your answers help ensure moving companies incorporate quality customer service.5/15/2026
 Inconvenience ClaimsInconvenience ClaimsThe downloadable Inconvenience Claims Fact Sheet provides information and contacts for filing inconvenience claims.5/15/2026
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