Announcements

Personnel policy guidance in support of Army-wide preparedness and response to PCS summer surge and transportation constraints +

Soldiers and families preparing for a PCS move during the peak months of May, June, July and August (potentially into September) should anticipate unexpected delays in scheduling of their household goods, or HHG, move. PCS-related resource challenges (shortage of local packers, loaders, drivers, trucks, warehouses, wood containers and port/rail congestion) continue for the moving industry for both War Department and non-DOW customers, which will cause up to four- to six-week delays in select areas for origin shipment pickups and destination deliveries.

Advance planning and preparation is the number one key to a successful move:

  • Stop by your local transportation office immediately after receiving orders for a better chance of scheduling a move that is convenient for your military family.
  • Scheduling movers is done on a first-come, first-served basis, with limited availability of packing, pickup and shipping dates.
  • If possible, soldiers and military families should avoid targeting moves around the holidays and during the last week of May through August as those weeks are even more congested, stretching industry capability to meet the demand.

To avoid delays by conducting a personally procured move, or PPM (formerly known as a do-it-yourself, or DITY, move), be sure to keep the following in mind:

  • Your #1 priority is to obtain full and empty weight tickets to determine the actual weight of HHG moved or stored to receive full compensation.
  • The PPM monetary allowance increased from 95% to 100% of the estimated cost the government would have paid a moving company and includes a fuel surcharge, debris removal, third party service and payment of accessorial fees.
  • The key form required to counsel, approve and process your PPM/DITY by your origin transportation office is a DD Form 2278, Application for Personally Procured Move and Counseling Checklist.

Ensure that you understand the terms and conditions of the contract and the remedies that are available to you in case there is a problem:

  • Download the Federal Motor Carrier Safety Administration booklet Your Rights and Responsibilities When You Move. This booklet will help you understand the documents that a mover will ask you to sign, and it explains your rights if your household goods are lost or damaged.
  • Be sure your mover provides you with additional written information describing its procedure for handling any questions and complaints.
  • Make sure your mover provides a telephone number you can call to obtain additional information about your move.
  • Get in writing that your commercial moving company will provide full and empty weight tickets for all trucks and containers used.

NOTE: Do NOT move or store any household goods prior to publication of PCS orders as there is no Joint Travel Regulations authority to reimburse you for those travel, transportation and storage expenses.

When in doubt, call your local transportation office or the Army Personal Property Call Center at:

  • Commercial: 520-706-8613
  • DSN: 323-706-8613
Soldier exception to policy request for an increase in household goods weight allowance +

Soldiers can apply for a higher household goods weight allowance not to exceed 18,000 pounds for unusual circumstances, such as large families or medical equipment required to support personnel with special needs.

  • Exceptions to policy requests to exceed the authorized household goods weight allowance are submitted through the origin or destination transportation office either before, during or after a PCS move.
  • The transportation office will then submit the request to the Department of the Army G-4 Transportation Policy Division for approval.
  • Each request will be assessed on an individual basis and approved based on the soldier’s merit by the Department of the Army G-4 Transportation Policy Division staff.

Any weight allowance increase must meet ALL of the following requirements:

  • Must be authorized only for a soldier in the pay grade O-5 or below
  • Is limited to a total household goods weight of 18,000 pounds
  • Must be documented in a written determination from the approval authority that failure to increase the soldier’s household goods weight allowance would create a significant hardship to the soldier or dependent(s)
Free MilProvider mobile app for service providers +

The MilProvider app allows service providers to easily access and share Military OneSource information and products with those they support. Quickly find and share resources covering a range of topics, including navigating a PCS move.


Customer Service Contacts

Contact your local transportation office as soon as you receive your orders for a temporary duty or PCS move for assistance with arranging your move. The office will be able to help you schedule your move and deal with the more complicated entitlements and accounting procedures that are typically associated with a military relocation.

The following is a list of additional contacts that can also assist with specific concerns and/or general moving questions:

General Moving Support +

Army Personal Property Call Center

Hours: Monday – Friday, 8 a.m. to 4:30 p.m. ET
Phone:

  • Commercial: 520-706-8613
  • DSN: 323-706-8613
Military claims office +

Phone (for claims pertaining to mold): 301-677-9347 or 301-677-9214
Email: usarmy.knox.hqda-otjag.mbx.cpcs@army.mil

Mailing address:
U.S. Army Claims Service
Center for Personnel Claims Support
50 Third Avenue, Suite 307
Fort Knox, KY 40121
United States

Website: Personnel claims website

Retirement, separations and extensions +

Submit requests for retirement or separation extensions with a copy of your orders and justification through your local transportation office.

If you are not located near a transportation office, email the U.S. Army Fort Belvoir Transportation Office with your retirement or separation extension with a copy of your orders and justification.

Personally procured move, or PPM, reimbursement +

Submit your PPM reimbursement through your local transportation office. Remember:

  • You must obtain full and empty weight tickets to determine the actual weight of household goods moved or stored to receive full compensation.
  • Do not move or store household goods before you have orders or you will not be reimbursed.

Claims resources

Use the following resources to find additional information and helpful tips for managing a claim:

Customer Service Contacts

If you have orders for a temporary duty or PCS move, it is recommended that you contact your local household goods/transportation office as soon as you receive your orders for help arranging your move. The installation transportation office will be able to help you schedule your move and deal with the more complicated entitlements and accounting procedures that are typically associated with a military relocation.

The following is a list of additional contacts that can also assist with specific concerns and/or general moving questions.

General Moving Support+

The Navy and Marine Corps share a combined call center for household goods assistance. This resource is available to any Sailor or Marine who cannot reach their local transportation office and is the primary help line for Marines not stationed near a Marine Corps installation.

Hours: Monday – Friday, 8 a.m. to 7 p.m. ET
Phone: 855-HHG-MOVE or 855-444-6683
Email: usmcpersonalproperty@usmc.mil

Website: Navy Supply Systems Command Household Goods homepage

Military Claims Office+

Hours: Monday – Friday, 8 a.m. to 4 p.m. ET
Phone:

  • Toll free: 888-897-8217
  • Commercial: 757-440-6315
  • DSN: 564-3310

Email: NorfolkClaims@us.navy.mil
Fax: 866-782-7297

Website: Navy JAG Corps Personnel Claims

Retirement, separations and extensions+

Hours: Monday – Friday, 8 a.m. to 7 p.m. ET
Phone: 855-HHG-MOVE or 855-444-6683
Email: usmcpersonalproperty@usmc.mil

Mailing Address:
Commandant of the Marine Corps
3000 Marine Corps Pentagon, Room 2E211 (LPD-2)
Washington, DC 20350-3000

Personally procured move (PPM) reimbursement+

Hours: Monday – Friday, 8 a.m. to 4 p.m. ET
Phone: 229-639-6575 or 229-639-7526
(When leaving a voicemail, please include your name, email address and electronic data interchange personnel identifier, or EDIPI.)
Email: logcom.g8tvcbclaims@usmc.mil
(Please include in the email subject line in all caps: REQUEST STATUS – NAME – EDIPI)

Mailing address:
Assistant Chief of Staff – G-8
Managerial Account Division, Household Goods PPM Section
Building 3700, Room 315
814 Radford Blvd., Suite 20262
Albany, GA 31704-0262

Website: Marine Corps Logistics Command Personally Procured Move page

When filing for a PPM reimbursement, Marines should:

  • Ensure every page and receipt of their claim is legible and easy to read
  • Make at least two copies of their completed paperwork and file one complete set in a safe place
  • Submit one complete set via one of the methods below:
  1. Hand deliver your claim.
    The fastest method to submit your PPM reimbursement claim is to hand deliver it to the nearest Marine Corps household goods/transportation office to be reviewed, scanned and uploaded.
  2. Email your reimbursement claim.
    The second fastest submission method is to email your completed PPM reimbursement claim.
  3. Mail your claim via the U.S. Postal Service
    The slowest method for submitting your completed PPM reimbursement claim is to send it to the mailing address listed above. We recommend you add tracking capability.

Marine Corps Moving Resources

Logistics Policy Distribution Branch PCS Move Resources page+

Passenger Travel website

Peak Moving Season Marine Administrative Messages+

MARADMIN 373/20 Expanded Use of the Government Travel Charge Card

Announcements

Special circumstances moves (next of kin, summary courts officers)+

Navy personnel who fall into the following categories should visit their local transportation office for assistance in scheduling their upcoming move. These service members SHOULD NOT attempt to self-counsel or schedule their move online in the Defense Personal Property System:

  • Personal property moving as “next of kin”
  • Summary courts officers
Requesting funds advance for a personally procured move (PPM)+

Generally, Navy personnel requesting an advance of up to 60% for a PPM, must provide a copy of a vehicle rental reservation or moving company estimate to be eligible for a funds advance. The following exceptions apply:

  • First time movers and separating navy personnel in a “non-pay status” are not eligible for an advance payment.
  • Navy personnel relocating to locations serviced by the one-time-only rate program are not eligible to do a PPM.

Customer Service Contacts

If you have orders for a temporary duty or permanent change of station move, it is recommended that you contact your local transportation office as soon as you receive your orders for help arranging your move. The office will be able to help you schedule your move and deal with the more complicated entitlements and accounting procedures that are typically associated with a military relocation. The following is a list of additional contacts that can also assist with specific concerns and/or general moving questions:

General moving support+

Hours: Monday – Friday, 8 a.m. to 7 p.m. ET
Phone: 855-HHG-MOVE or 855-444-6683
Email: householdgoods@us.navy.mil
Website: Navy Household Goods homepage
Facebook: Navy Household Goods Facebook page

Military Claim Office+

Hours: Monday – Friday, 8 a.m. to 4 p.m. ET
Phone:

  • Toll Free: 888-897-8217
  • Commercial: 757-440-6315
  • DSN: 564-3310

Email: NorfolkClaims@us.navy.mil
Fax: 866-782-7297
Website: Personnel Claims (navy.mil)

Retirement, separations or extensions+

For medical or education shipping extension requests contact: navsuphgshippinge@us.navy.mil

For all other reasons, contact: nxag_n130C@navy.mil

Note: Requests for extensions must describe the nature and events for requesting the extension and include the final set of orders and supporting documents (e.g. letter from school or doctor).

Personally procured move (PPM) reimbursement+

Hours: Monday – Friday, 8 a.m. to 4 p.m. ET
Phone: 855-HHG-MOVE or 855-444-6683 option 6
Email: hhg_audit_ppm_claims.fct@navy.mil

Key information for submitting your package:

  1. Submit the paperwork as a PDF file (protect PII information)
  2. Size limit of 10MB – if larger the file is deleted/rejected
  3. Do not send documents using Google Drive, iCloud, zip files (we are unable to access via these platforms)

Checking status of your PPM: pptas.fiscn@navy.mil or call the number listed above.

Mailing address:
Commanding Officer
NAVSUP Fleet Logistics Center Norfolk
Business Support Department
HHG Audit Division Code 302
1968 Gilbert Street Suite 600
Norfolk, VA 23511-3392

Website: Navy Household Goods information


Resources

Supplemental policies+

Consult the Transportation of Personal Property, NAVSUP Publication 490, Rev. 6 for more detailed PCS information.

Customer Service Contacts

If you have orders for a temporary duty or PCS move, it is recommended that you contact your local transportation office as soon as you receive your orders for help arranging your move. Your local transportation office will be able to help you schedule your move and deal with the more complicated entitlements and accounting procedures that are typically associated with a military relocation. The following is a list of additional contacts that can also assist with specific concerns and/or general moving questions.

General moving support+

Hours: Monday – Friday, 7:30 a.m. to 4:00 p.m. CT

For general moving questions and support, email the Air Force Personal Property Activity Headquarters at ppahq.af.workflow@us.af.mil.

For Excess Cost Adjudication Function (ECAF) inquiries, email ppahq.lho.ecaf@us.af.mil.

Find additional information at:

Military Claims Office+

Hours: Monday – Friday, 7:30 a.m. to 4:30 p.m. ET
Phone:

  • Commercial: 937-656-8326 or 937-656-8360
  • DSN: 986-8326 or 986-8360

Fax: 937-656-8307
Email: afcsc.ja@us.af.mil

Website: Claims service center website

Retirement, separations or extensions+

Hours: Monday – Friday, 7:30 a.m. to 4:00 p.m. CT
Email: PPAHQ.AF.Workflow@us.af.mil

Find additional information at:

Personally procured move (PPM) reimbursement+

PPM reimbursement should be submitted through your local transportation office.


Resources

Supplemental policies+

For detailed information about personal property moving and storage, consult the Air Force Household Goods Policy.

Customer service contacts

If you have orders for a temporary duty or PCS move, it is recommended that you contact your local U.S. Coast Guard Transportation Office as soon as you receive your orders for help arranging your move. The local transportation office will be able to help you schedule your move and deal with the more complicated entitlements and accounting procedures that are typically associated with a military relocation. The following is a list of additional contacts that can also assist with specific concerns and/or general moving questions:

General moving support+

Find contact information for all U.S. Coast Guard transportation offices in this downloadable directory.

Military Claims Office+

Hours: Monday – Friday, 7:30 a.m. to 4:30 p.m. ET
Phone: 757-628-4212
Email: D05-SMB-HHG@uscg.mil

Mailing Address:
COMMANDING OFFICER (LSC-C)
Legal Service Command
300 E. Main Street, Suite 400
Norfolk, VA 23510-9100

Website: Household Goods Claims website.

Retirement, separations or extensions+

Retired U.S. Coast Guard members’ requests for extension of the time limitation for shipment of household goods, or HHG, must be approved by the Military Pay and Compensation Division, or CG-1332. A request for an extension must be received no earlier than 90 days prior to the expiration date of the one-year time limit. Members must provide a signed copy of their orders, supporting documents and their mailing address. For more information, view the Retired Coast Guard Shipping Extension Request PDF.

Hours: Monday – Friday, 7 a.m. to 4 p.m. ET
Phone: 202-475-5393
Email: HQS-DG-LST-CG-1332-TRAVEL@uscg.mil
Fax: 202-372-8425

Mailing Address:
Commandant (CG-1332)
Attn: Travel & Transportation Division
U.S. Coast Guard
2703 Martin Luther King Jr. Avenue, SE
Stop 7907
Washington, DC 20593-7907

Website: Military Pay and Compensation Division (CG-1332) (uscg.mil)

Personally procured move (PPM) reimbursement+

Please direct any questions you may have regarding your PPM to the Finance Center Customer Service Team. For web inquiries, which are highly recommended, go to the Payment Status Inquiry (uscg.mil).

Hours: Monday – Friday, 8 a.m. to 4:30 p.m. ET
Phone: 206-815-6524
Email: FIN-SMB-CUSTOMERSERVICE@USCG.mil

Mailing Address:
ATTN: PPM Desk
U.S. Coast Guard Financial Service Center
1430A Kristina Way
Chesapeake, VA 23326

Website: U.S. Coast Guard Financial Service Center website.


Resources

Coast Guard moving resources+

See the CGMA PCS Programs Station to Station Support flyer about access to home, transportation, family and education support services during your PCS.