Whether you've hired movers for a PPM or are using a government-arranged company, knowing what to expect on the day the packers arrive can reduce stress and help you stay in control.
Your responsibilities
Your most important job is to be present and available. You or a designated representative must be at your home the entire time the packers are there to answer questions, provide direction, and oversee the inventory process. Clear pathways in your home so the crew can move freely, and keep kids and pets in a safe, separate area to avoid accidents.
What the movers will and will not do
The moving crew is responsible for packing all your belongings using proper materials. However, there are some things they are not authorized to do.
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They will not take down items mounted to the walls. You are responsible for dismounting TVs, curtain rods, shelves, and picture frames before they arrive.
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They will not disconnect appliances. You are responsible for the cost and process of disconnecting your washer, dryer, refrigerator, and other appliances.
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They will not handle prohibited items. The crew will not pack hazardous materials, ammunition, or other items not allowed in a household goods shipment.
Tipping and providing refreshments
It is not required or expected that you tip the moving crew. However, providing refreshments like bottled water or ordering a pizza for lunch is a kind and appreciated gesture, especially on a long, hot day.
If you have any issues with the crew on packing day, first try to resolve it with the crew supervisor. If that doesn't work, do not hesitate to contact your local transportation office for assistance.