Quick Reference Guides


These guides are designed to break down single moving topics, like understanding your weight allowance or filing a claim, into a simple, easy-to-read format. You can download, save, or print these materials to build your own moving binder, ensuring you have the official rules right at your fingertips throughout your entire relocation. Browse the topic guides below to find exactly what you need.

ViewTitleDescriptionPublication Date
 7-Day Scheduling Window7-Day Scheduling WindowLearn more about the 7-day window for scheduling your move in this downloadable 7-Day Scheduling Window Fact Sheet. Find examples of how to calculate your 7-day window, customer service contacts and more.5/15/2026
 Personal Property ClaimsPersonal Property ClaimsThe downloadable Personal Property Claims Fact Sheet provides information and contacts for filing loss and damage, residential damage and POV claims.5/15/2026
 Personal Property Quick Reference GuidePersonal Property Quick Reference GuideThe downloadable Personal Property Quick Reference Guide offers an overview of customer and mover responsibilities, general moving tips and service branch customer service contacts.5/15/2026
 Inconvenience ClaimsInconvenience ClaimsThe downloadable Inconvenience Claims Fact Sheet provides information and contacts for filing inconvenience claims.5/15/2026
 Personally Procured MovesPersonally Procured MovesThe Personally Procured Moves & Rogue Operators fact sheet provides information about conducting a household goods move that you arrange and perform yourself, while providing tips to avoid rogue movers.5/15/2026
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