Brian D. Birdwell, right, assistant secretary of War for sustainment, speaks with U.S. Army Maj. Gen. Lance G. Curtis, commander of the Personal Property Activity, during a tour of the PCS call center at Scott Air Force Base, Illinois, Sept. 9, 2026. Birdwell, who previously served in the U.S. Army, shared stories of his own PCS successes and challenges, highlighting his commitment to improving the process.